Stuck in a techie vice

Rae Allen - http://flic.kr/p/3hDGbd

I'm currently stuck, stuck in the middle of pushing an eportfolio system into the institution as a service and holding back because the infrastructure isn't there.

Currently our portfolio system, Mahara isn't hooked up to the rest of our institutions authentication system. Students who use the system have to use a completely different password than what they use for email, intranet, vle etc.. This is, for me, a major barrier for convincing students to use Mahara. Don't get me wrong, I want students to use the system, but what I don't want is for students to 'attempt' to use the system, fail, walk away never touching it again. 

Mahara does support its own password recovery tools but when does anyone ever ready the information presented after a failed login attempt? There's an opinion floating around that everyone walking through the doors are IT wiz's and unfortunately this vision is far from the truth, we need to cater for low digital literacies and removing even the smallest of steps for students using different systems has to be done. I really want to jump on pushing Mahara into the fold but I'm currently incredibly hesitant to proceed until it is in a situation where the support model is there for passwords, its integrated into the rest of the systems even if its only at an account creation/authentication level. 

I think until this happens, some exemplar portfolios, case studies and clear, concise definitions of what it's effective use is needs to lay the initial foundation, long before any wide scale marketing happens. Do we let technology drive the education or should the education drive the technology? I know what myself and what a lot of educators would prefer.

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